Terms & Conditions

COMPANY POLICIES OF LO ZODIACO S.R.L. by Next Level Capri (www.nextlevelcapri.com)
1) CONTRACT/COMMERCIAL AGREEMENT
LO ZODIACO S.R.L. offers tourist services such as, but not limited to: Excursions and Boat Tours,
Concierge, Services, Mini-Cruises.
The above-mentioned services are provided through the use of nautical means suitable for navigation and
equipped with all the on-board instruments and equipment required and prescribed by the Navigation Code
and other regulations in force on navigation safety.
The services offered will be carried out by qualified personnel under the aegis of a captain with a
qualification in relation to the type of boat and the navigation required.
The captain, as required by law, will be responsible for the vehicle and the traveling community.
The services offered by LO ZODIACO S.R.L. to individuals (hereinafter referred to as the “customer”) and/
or agencies
are provided under the following limits and conditions.
2) WEATHER CONDITIONS
In the event of adverse weather and sea conditions, the decision whether or not to carry out the requested
service and/or the limits within which the service can be provided is left to the sole and exclusive discretion
of the captain on board.
In the event that the service is cancelled or modified or reduced at the sole discretion of the captain for
reasons related to unfavorable weather and sea conditions, any amount paid by the CUSTOMER / AGENCY
will be fully or proportionally reduced and refunded, in any case explicitly excluding any right to
compensation for any damage connected to and/or consequent to such cancellation and/or delay and/or
modification of the service.
In the event of rain and/or cloudy skies which, always at the sole discretion of the captain, do not
compromise the safety of navigation, any cancellation, modification and in any case rescheduling of the
service may be ordered ONLY AND EXCLUSIVELY by the company LO ZODIACO S.R.L. in accordance
with the captain.
In the event of adverse weather conditions that do not affect the safety of navigation, the Company LO
ZODIACO S.R.L. assumes no responsibility for the comfort of the boat and its full enjoyment and the route
to be followed within the navigation area will always be decided by the captain.
3) ITINERARY AND NAVIGATION AREA
LO ZODIACO S.R.L. offers its services exclusively within the so-called “Navigation Area” which includes
the Gulf of Naples, the island of Capri, the Sorrento Peninsula and the Amalfi Coast, as well as obviously the
areas located within the aforementioned area, where the boat is legally authorized to sail. The navigation
time may not ordinarily exceed 8 hours per day unless otherwise determined by the captain of the vessel.
4) DELIVERY OF THE BOAT
The COSTUMER/AGENCY undertakes to return the boat to the company LO ZODIACO S.R.L. at the port
of delivery, having already paid all the costs and EXTRA costs charged by the company LO ZODIACO
S.R.L. for the duration of the service.
The COSTUMER/AGENCY also undertakes to return the boat in the same condition in which it was
delivered, except for normal deterioration caused by regular use of the boat itself.
The COSTUMER/AGENCY has the right, if he/she wishes, to return the boat and disembark before the end
of the scheduled service.
This choice, however, will absolutely not give the COSTUMER/AGENCY any right to a refund for the time
not used or in any case to a reduction of the agreed fee.
In case of delay in the return of the boat, the company CAPRI LIFE STYLE Srl will have the right to apply a
penalty as indicated in Article 13 of this agreement.
5) NAVIGATION SAFETY.
For the entire duration of the Rental period, the COSTUMER/AGENCY may never exceed the number of
people
allowed on board. If the number of guests on board is greater than the agreed one, but in any case, within the
limits
provided for by the regulations in force to protect the safety of navigation in relation to the type of boat used,
the company LO ZODIACO S.R.L. will have the right to disembark the excess persons and/or to apply a
penalty starting from Euro 400,00 for each individual passenger.
This is without prejudice to the right of CAPRI LIFE STYLE Srl to obtain reimbursement, by the
CUSTOMER/AGENCY, of any sanctions and/or penalties that may be imposed by the competent maritime
authorities as a result of the number of passengers embarked or to obtain compensation for damages
sustained by the boat.
The COSTUMER/AGENCY shall be the SOLE AND ONLY RESPONSIBLE for the conduct and
entertainment of minors on board.
The company LO ZODIACO S.R.L. and the crew members decline all responsibility for the conduct of
minors on board, and for the damages suffered or caused by them. Due to the nature of boat rental, please
note that the service may not be suitable for people with disabilities or who require medical assistance.
By signing this Contract, the COSTUMER/AGENCY guarantees the physical fitness of all the members who
will be on board. The COSTUMER/AGENCY guarantees that he/she and his/her employees, guests and
customers, are in possession of all the documents/visas required during the entire Rental Period and
necessary for access to the port of Departure, the port of Delivery and other areas that will be visited during
the Rental Period. In consequence of the above,
by signing this contract, the COSTUMER/AGENCY indemnifies LO ZODIACO S.R.L. from civil and
criminal liability that may arise in any way as a result of the improper use of the boat and in the event of noncompliance
with the rules on board, the related services as well as for any damage caused to third parties in
the performance of the activities / services offered.
6) RULES FOR GUESTS ON BOARD
The COSTUMER/AGENCY undertakes to supervise and ensure that all guests on board DO NOT carry or
use drugs or other illegal substances and that they are NOT in possession of weapons, in which case the
CAPTAIN and the crew on board will have the authority to immediately disembark the customers and to
interrupt the tour, without prejudice to the right of the company to retain the sums collected and to obtain
compensation for any greater damage.
The COSTUMER/AGENCY will ensure that no animal is brought on board without the express written
consent of the company LO ZODIACO S.R.L..
The COSTUMER/AGENCY must supervise and ensure that the behavior of the guests on board is respectful
of other guests, of the service staff and that it does not discredit the name of the company LO ZODIACO
S.R.L.. In the event of a violation, the company LO ZODIACO S.R.L. may, upon written notice to the
COSTUMER/AGENCY, terminate the contract without any possibility for the COSTUMER/AGENCY to
obtain a refund of the amount paid to LO ZODIACO S.R.L., which will be withheld by the latter possibly
also by way of compensation.
7) AUTHORITY OF THE CAPTAIN
The COSTUMER/AGENCY undertakes and in any case undertakes to comply with all the rules and
regulations provided for by current legislation and in particular by the ITALIAN NAVIGATION CODE.
The captain, always in compliance with all the rules and regulations in force, undertakes to provide every
collaboration and assistance and to carry out the instructions provided by the COSTUMER/AGENCY,
provided that the same are not in contrast with the aforementioned rules, do not cause damage to the boat, to
the Customer himself, to the other customers
and crew members and to the captain himself, and provided that the weather and sea conditions allow you to
follow the aforementioned indications.
The captain will have the right to refuse indications and/or orders given by the COSTUMER/AGENCY if the
same, at his sole discretion, violate the rules dictated on the subject of navigation safety and/or are in contrast
or prejudice with the contractual TERMS and CONDITIONS.
Furthermore, if the captain believes that the COSTUMER/AGENCY or his Guests on board do not comply
with the rules on navigation safety and/or those contractually established between the parties, he will have
the right to invite them to comply with the said rules without delay and in the absence will notify the
company LO ZODIACO S.R.L., which shall
have the right to immediately terminate the contract and/or to order the captain to return the vessel to the port
of delivery.
In this case, disembarkation will mark the end of the rental service. The COSTUMER/AGENCY and their
guests on board
will be disembarked, The COSTUMER/AGENCY will be required to pay immediately all unpaid expenses
to the captain and will NOT be entitled to reimbursement for the partial or total reduction of the service
itself.
With regard to the use of water toys or other potentially dangerous equipment, the captain will have the
highest authority to prohibit the COSTUMER/AGENCY and/or any guest from carrying out such activities
and the use of such equipment if, at his sole discretion, the performance of such activities or the use of such
equipment is dangerous or prejudicial to the safety of all other guests on board, crew members and the vessel
itself.
8) FORCE MAJEURE
The Parties shall be exonerated from any liability in the event of a total or partial breach of this Agreement,
even temporarily, if caused by a case of “Force Majeure”. In this Agreement, “Force Majeure” is defined as
an event of an insuperable and unstoppable nature resulting from an event beyond the control of the Parties,
which consists of an event or series of events of a climatic, pandemic, bacteriological, military, political or
diplomatic nature.
As an Example, “force majeure” events include, but are not limited to, natural phenomena such as tornadoes,
floods, hurricanes, earthquakes, volcanic eruptions; the spread of a virus that would be qualified by the
competent authorities as a stage 3 virus or any applicable equivalent; the use by a government or terrorist
group of weapons of any kind that disrupt the continuity of commercial relations; social movements on a
national scale; the declaration of martial law or the decision of a government, with or without the
participation of its allies, to implement a sea, air and/or land blockade.
In the event that a situation attributable to “Force Majeure” occurs, the Party concerned must promptly notify
the other Party of the situation by registered letter with delivery receipt, specifying the nature of the event
and its impact on the ability to fulfill its contractual obligations, taking care to provide documents certifying
the existence of the cause of “Force Majeure”.
In the event that the existence of “Force Majeure” is recognized, the Contract will be terminated. Any
suspension of the performance of the Contract pursuant to this article shall be strictly limited to the
commitments whose performance was prevented by the circumstances of “Force Majeure” and to the period
during which the circumstances of “Force Majeure” acted. In any case, if the impediment is or becomes final,
the Contract will be automatically terminated.
It is understood between the Parties that in the event of suspension or termination of the contract, LO
ZODIACO S.R.L. will be required to reimburse the costs and sums paid by the COSTUMER/AGENCY on
the date of notification of the “Force Majeure” event.
9) INSURANCE
The company LO ZODIACO S.R.L. will take out the necessary insurances to cover all normal risks related
to the services rendered and for damage to third parties.
All insurances will be subject to the normal conditions and deductibles (deductible) for this type of service.
10) CANCELLATION by the Company LO ZODIACO S.R.L.
Before the start of the service, and in any case no later than 20 days before the start date of the same, the
Company
LO ZODIACO S.R.L. reserves the right to cancel the service also for reasons other than “force majeure”, as
already better defined above. In this case, the COSTUMER/AGENCY will be entitled to a refund, without
interest, of all sums paid to the company LO ZODIACO S.R.L. or to its partners/representatives, expressly
waiving from now on any compensation for damages. However, LO ZODIACO S.R.L. reserves the right to
modify the reservation in case of maintenance or technical unavailability of means of transport such as boats
or yachts for rent, rental cars, helicopters, taxis and other items not mentioned.
11) CANCELLATION by the COSTUMER/AGENCY
If the COSTUMER/AGENCY communicates the CANCELLATION of the service, the penalties/sanctions
provided for in Article 13 of this Contract will apply.
12) COMMERCIAL OFFER
The commercial offer of LO ZODIACO S.R.L. can be “all inclusive” or “with quotation for single services”.
– The “all-inclusive” offer (so-called tourist package) includes a series of services indicated in the predefined
rate offer.
– On the other hand, the offer “with quotation for single services” is agreed according to the needs of the
COSTUMER / AGENCY.
– As part of the “single services quotation” offer, if the CUSTOMER / AGENCY only requests the rental of a
boat without further services, the commercial offer of LO ZODIACO S.R.L. will include, in addition to the
cost of the rental, the A.P.A. charter (Advance Provisioning Allowance) equal to 40% of the freight, to cover
the expenses related to fuel, moorings and galley. It is mandatory to communicate to LO ZODIACO S.R.L.,
at least 10 days before the boarding date, the list of preferences relating to the galley. In case of last-minute
bookings, it is mandatory to receive the list of preferences at the time of booking. At the end of the service,
LO ZODIACO S.R.L. will submit to the CUSTOMER / AGENCY the calculation of the on-board expenses
incurred, charging the CUSTOMER / AGENCY any costs in excess of the A.P.A. charter paid (to be paid
directly by payment link, credit card or cash) or returning the unused difference to the same, by bank
transfer.
The COSTUMER/AGENCY must also pay LO ZODIACO S.R.L. a security deposit of € 5.000,00, as a
guarantee for any damage to the boat and/or on-board equipment, which will be returned at the end of the
service, unless verification of the exact fulfillment of obligations by the COSTUMER/AGENCY.
13) RESERVATIONS AND CANCELLATIONS
The Rental can be Full Day or Half Day.
The Full Day Rental starts at 10.00 am and ends at 6.00 pm.
The Half Day rental starts at 9:30 am and ends at 1:30 pm, i.e. it starts at 2:00 pm and ends at 6:00 pm.
Different time slots are NOT ALLOWED (Example: from 12:00 to 16:00).
LO ZODIACO S.R.L. reserves the right to change Yacht and/or boat in case of last-minute maintenance or
unavailability.
In order to confirm the reservation, a deposit of 50% of the rate referred to in the commercial offer is
required to be paid at the time of confirmation and the balance within 15 days of the date of the service.
No obligation to carry out the service arises on the part of LO ZODIACO S.R.L. in the absence of the
aforementioned payments.
In case of cancellation of the service by the CUSTOMER/AGENCY, the following penalties will apply:
• Cancellations before 30 days from the date of service NO PENALTY
• Cancellations from 29 to 15 days from the date of the service PENALTY of 50 % of the total amount
• Cancellations from 14 days to no show PENALTY of 100% of the total amount
Notes:
Boats from 35 to 45 Ft (Feet)
The fare referred to in the commercial offer includes, in addition to the services indicated therein, the supply
of diesel for the indicated itinerary.
In the case of an EXTRA itinerary, it will be necessary to pay the amount of € 15 for each mile traveled in
excess of the predefined itinerary.
In case of embarkation and/or disembarkation in a port other than the one indicated in the commercial offer,
the
following costs will be applied:
– Embarkation/disembarkation from Capri No Extra Costs
– Embarkation from Sorrento € 220,00; disembarkation from Sorrento €440,00
– Embarkation from Positano € 300,00; disembarkation from Positano €540,00
– Embarkation from Praiano €280,00; disembarkation from Positano €560,00
– Embarkation from Amalfi €340,00; disembarkation from Amalfi €680,00
– Embarkation from Ischia €400,00; disembarkation from Ischia €800,00
– Embarkation from Procida €320,00; disembarkation from Procida €640,00
– Embarkation from Salerno €500,00; disembarkation from Salerno €680,00
An amount of € 200.00 is also due for each hour of service duration in excess of what is provided for in the
commercial offer.
SHORT-TERM “DOOR TO DOOR” RENTAL SERVICE
With the short-term rental service, LO ZODIACO S.R.L. provides the CUSTOMER / AGENCY with a boat
for private use and for a limited period of time with related services.
In order to confirm the reservation, a deposit equal to 30% of the rate referred to in the commercial offer is
required to be paid at the time of booking and the balance within 15 days from the date of the service.
INCLUDES:
1. VAT as per law
2. Insurance
3. Safety equipment
4. Diesel for agreed itinerary
5. Welcome aperitif
6. Assistance with the duration of the itinerary
7. Mooring and anchoring charges
DOES NOT INCLUDE:
• Diesel for extra itinerary
• Extra mooring and anchoring charges
• Ground Transportation and Luggage Transportation
The night service (from 10:00 p.m. to 6:00 a.m.) incurs an extra charge of € 250.00
Baggage information
• 2 bags per person (1 suitcase + 1 carry-on bag) INCLUDED
• Extra luggage On request
Depending on the number of people and luggage, you may need an additional boat to finalize the service.
In case of DELAY of the COSTUMER with respect to the agreed time, the following conditions will be
applied:
• Delay within 35 minutes NO penalty
• 35 minutes to 1 hour 35 minutes € 300
• delay of more than 1 hour and 35 minutes penalty equal to 100% of the cost of the service,
In the latter case, the service is not guaranteed but will be subject to availability
Penalties in case of cancellation:
• Within 15 days from the date of embarkation NO penalty
• From the 14th day to the no show penalty equal to 100% of the cost of the service
Request for rescheduling of the service by the Costumer/Agency:
– All service rescheduling is subject to boat availability; in case of availability, the cost of the service will
be increased by 50%; In case of unavailability, the request for rescheduling will be equivalent to
cancellation with the application of the relative penalty equal to 100% of the cost of the service.
– All rescheduling requests must be received at least three 3 hours prior to the scheduled boarding time.
– Only one rescheduling request is allowed per booking.
14) VAT REGIME
All rates and penalties indicated are inclusive of VAT
15) JURISDICTION AND PLACE OF JURISDICTION
This Agreement is governed by Italian law. Any dispute that may arise in relation to the interpretation and
execution of this contract will be referred to the Italian jurisdiction and the Court of Naples will have
jurisdiction.
16) PAYMENTS
Payments must be made alternatively in the following ways:
PAYMENT BY BANK TRANSFER
PLEASE NOTE that for all payments made by bank transfer operated from outside the EU it is necessary to
add + € 50,00 per transaction.
BANK DETAILS:
BANK: INTESA SAN PAOLO SPA
IBAN: IT84K0306939792100000008299
BIC (Swift) CODE: BCITITMM
Company: LO ZODIACO S.R.L.
SUBJECT: Next Level Capri
PAYMENT WITH LINK
Payments can also be made via BANK LINK, in which case an additional +5% will be charged for the bank
commission.